Refund Policy
Welcome to Society Digital! Our goal is to provide exceptional social media marketing services tailored to help your brand thrive. This Refund Policy explains our processes regarding service delivery, refunds, and cancellations, ensuring clarity and trust for all our clients.
•Scope of Services: Society Digital specializes in end-to-end social media marketing solutions, including content creation, strategy development, AI-driven growth insights, and campaign optimization. Each service is customized according to the goals outlined in your service agreement.
•Onboarding and Timelines: Once you have completed the onboarding process and signed the service agreement, our team will commence work as per the timelines discussed. Detailed timelines, deliverables, and objectives are outlined at the beginning to ensure all expectations are clear.
•Service Access and Account Set-Up: Clients gain access to relevant tools, including AI-powered analytics and CRM dashboards, facilitating real-time tracking of campaign progress and results. Should any issues arise with tool access, our support team will assist you promptly.
•Agreement-Based Refunds: Refund eligibility is governed by the terms outlined in your service agreement, which details all deliverables, timelines, and quality expectations. We stand by the quality of our services and are open to discussing any concerns or issues you may experience. Refund requests may be honored in cases where service expectations, as documented, were not met.
•Request Process: To initiate a refund request, please reach out to our support team at [email protected]. Provide your contract details, service order number, and a brief description of the issue you experienced. Our team will review the request within 5-7 business days and work toward an appropriate solution, which may include a service adjustment, future credit, or, where applicable, a partial refund.
•One-Time and Project-Based Services: For one-time services or specific campaigns, clients may cancel within 24 hours of purchase without penalty. Beyond this period, cancellations will be subject to a prorated fee, based on the work completed.
•Monthly Retainers and Subscription Services: For ongoing service agreements or retainers, a 30-day written notice is required to end the service agreement. Cancellation requests received within an active billing period will become effective in the subsequent billing cycle, allowing for a seamless transition.
•Cancellation Procedure: To cancel a service, please email [email protected] with your service details and any additional instructions. Our team will assist you through the cancellation process and confirm the effective date.
•Support Channels: If you have questions about your service, need adjustments, or want additional support, you can reach our customer support team via [email protected]. Our representatives aim to respond within 1-2 business days to provide prompt assistance.
•Service Adjustments: If your goals or requirements change, Society Digital offers flexible options to adjust your service package, where possible, to better align with your new objectives.
Society Digital reserves the right to update or modify this Refund Policy to reflect changes in our services or operations. Please review this page periodically to stay informed about any changes to our policies.
If you have any questions about this Privacy Policy, please contact us at:
Society Creative, Inc
Attn: Privacy Policy Officer
3420 Bristol Street #600
Costa Mesa, CA 92626
Email: [email protected]
Telephone: (888) 814-3830
We are committed to your success and satisfaction. For questions or concerns regarding this Refund Policy, please contact [email protected].
Society Digital is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in this policy.
We may collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or contact us. The personal information we may collect includes but is not limited to:
• Name
• Email Address
• Phone Number
• Payment Information (if applicable)
We use the information we collect in the following ways:
• To operate, maintain, and improve our website
• To communicate with you, respond to your inquiries, and provide customer support
• To send you promotional information, newsletters, and marketing communications
• To process transactions and send notices about your transactions
• To comply with legal obligations and resolve disputes
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may share information with our trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights or others' rights, property, or safety.
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect how you are able to interact with our website.
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
You have the right to access the personal information we hold about you, request corrections for any inaccuracies, and request the deletion of your personal information. If you wish to exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable privacy laws.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us at:
Society Creative, Inc
Attn: Privacy Policy Officer
3420 Bristol Street #600
Costa Mesa, CA 92626
Email: [email protected]
Telephone: (888) 814-3830